1. Introduction

Welcome to Boateng Travel ("we," "us," or "our," "company"). We are dedicated to guaranteeing the security and confidentiality of the personal information we gather, how we use it, and the precautions we take to preserve your privacy since we value your privacy so highly. You accept the terms stated in this policy by using our website.

2. Information we collect

2.1 Personal information

• Contact details: your name, email address, phone number and home address.
• Personal preference and special requests: to tailor our services to your needs.

2.2 Technical Information

• IP Address: a unique identifier for your device.
• Browser type and operating system: information about the software you use.
• Device information: details about the device you are using to access our website.

2.3 Usage information

• Page visited: the specific pages you access on our site.
• Links clicked: information about the links you interact with.
• Time spent on our site: duration of your visit.
• Referring website address and search terms: how you found our website.

3. How we use your information

3.1 Providing services

• Processing and confirming travel bookings.
• Communicating booking details and updates.
• Facilitating personalized travel experiences.

3.2 Improving services

• Enhancing website functionality.
• Gathering feedback.

3.3 Marketing and promotions

With your consent, we use your information for marketing purposes, such as:

• Sending promotional offers, newsletter, and updates.
• Customizing marketing communications based on your preferences.

4. Legal basis for processing

We process personal information based on legal grounds, including:

• Necessity for the performance of a contract: processing information is essential for fulfilling travel bookings.
• Compliance with legal obligations: ensuring our practices align with applicable laws.
• Consent when applicable: obtaining your consent when required.

5. Data sharing

5.1 Third-party partners

We may share necessary information with our trusted partners, including airlines, hotels, and other service providers. This sharing is essential for fulfilling your travel bookings. Our partners are required to adhere to strict data protection standards.

5.2 Legal compliance

We may disclose your information when necessary to comply with legal obligations or protect our rights.

6. Your rights

6.1 Access and correction

You have the right to access and correct your personal information held by us.

6.2 Data Deletion

You can request the deletion of your personal data, subject to legal retention requirements.

6.3 Data Portability

You have the right to request a copy for your data in a structured, machine-readable format.

7. Data security

We take data security seriously and implement industry-standard measures to protect your information from unauthorized access, disclosure, alteration, and destruction.

8. Cookies and tracking

We use cookies and similar tracking technologies to enhance your browsing experience. You can manage cookie preference through your browser settings. For more details, please review our cookie policy.

9. Change to privacy policy

We reserve the right to update this privacy policy. Change will be communicated through our website, and we recommend reviewing this policy periodically for any updates.

10. Contact us

If you have any questions or concerns regarding this privacy policy, please contact us at enquiries@boatengtravel.com.